Donation and Family Advocate (1 North Liberty and 1 Altoona)

  • Location: Altoona or North Liberty

    Employment Type: Full Time

    Department: Professional Outreach

    Exemption Status: Exempt

    OSHA Category: II

  • Position Overview: The Donation and Family Advocate is responsible for utilizing Collaborative Compassionate Care to engage potential donor families in a respectful and sensitive manner at all times. Ensure the needs of the family are met while advocating for potential recipients in need of life-saving or life-enhancing transplants. Coordinate a wide range of support for donor families by sharing and articulating information in an easily understood and accurate manner. Collaborate closely with Iowa Donor Network clinical team members and donor hospital staff and physicians to develop a plan for the family discussion of donation, legal authorization and/or support for donor designation and a bereavement plan. Remain aware and sensitive to diversity of all kinds while working with families and hospital staff. Establish organization wide expertise in continuum of care for donor families. Align daily activities with the strategic and operational goals of the organization.

  • Job Qualifications: 1. Requires a bachelor’s degree in Social Work, Sociology, Psychology or related field and three years’ experience in social work, crisis intervention, grief support, chaplaincy or hospice care or equivalent education and experience. Master’s Degree in Social Work preferred.
    2. Requires previous experience working with family dynamics within a medical or health care setting, hospice, bereavement counseling center, etc. where there was active involvement in issues involving death, dying, grief and/or loss. Crisis management experience preferred.
    3. Proven successful demonstration of establishing and maintaining relationships with proficiency in the ability to develop and connect with people quickly.
    4. Display compassion in written and verbal communication and interpersonal skills while engaging with grieving families.

  • Schedule: Work office hours and a rotating on-call schedule with extended hours, minimum 10-12 days of call per month. May be required to take additional call as needed.

    Respond to call/page within 10 minutes and arrive to office/hospital within one hour of call as assigned.

    At peak times, may be called in to assist when not scheduled.

  • Organization Responsibilities: Organizational Responsibilities: It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.

Our Vision:

All are inspired to donate life.